This page provides answers to some of your frequently asked questions about this Web site, the products offered by StockMusic.com, and how to use them. There are three sections to this page: Licensing & Copyright, Purchases & Downloads, and Definitions.

This is our Most Asked Question:

"HOW DO I DOWNLOAD MY PURCHASE?"
1. You need to be logged in to your account to download. If you are logged in, the top right side of the Blue Navigation Bar will display your email address.
2. Once you are logged in, a Personal Page link will appear just below your email address in the Blue Navigation Bar.
3. Click on the Personal Page link and you will see all of the tracks you have ever purchased from StockMusic.com.
4. Use the download links on the Personal Page to retrieve your purchases.
5. If the link PLAYS but will not download - please switch to the Mozilla-Firefox browser. If you are a MAC User and want to keep using Safari, then you will only be able to download music from your Personal page. See special instructions on that page.

This is our Second Most Asked Question:

"I LOST MY PASSWORD, HOW DO I LOGIN?"

In the Top Navigation Bar - click on the LOGIN link - and then click on the "Lost Password" link. A new page will appear. You will be directed to enter your email address in the box provided. A confirming email will be sent to you right away from "support@stockmusic.com". This email will contain a link for you to click on. (NOTE: If you do not receive this email, please check your spam filter.

When you click on the link in that email, you will be taken to the New Password page. Your new computer generated password will be listed on the page AND and you will receive a second email from "support@stockmusic.com" that also contains your new password.

In addition, we have created a short video to provide an overview of how to get the most out of StockMusic.com. View the StockMusic.com Video.

Licensing & Copyright

1.1  What kinds of applications can I use your music, sound effects & production elements in?
All StockMusic.com audio files can be synchronized for use in a wide variety of audio and audio visual productions. Examples include radio and television broadcasts, commercials and jingles, motion picture and video scores and soundtracks, corporate & training presentations, Web sites, computer games, software applications and multimedia.

For more information, please see the StockMusic.com End User License Agreement.

1.2  Is there a license agreement for StockMusic.com products?
Yes. Please download the StockMusic.com End User License Agreement as a PDF file for all the details about how you can use our products. When you make a purchase at our Web site, your receipt of our transaction record and/or download of our audio files confirms that you have understood and agreed to all of the End User License Agreement terms.

1.3  Do you have legal & copyright notices here at StockMusic.com?
Yes. Please see the StockMusic.com End User License Agreement for information about how you may use our products. Our Privacy Policy details how we use your personal information when you use this Web site, and the measures we use to ensure that your transactions with us are secure.

1.4  Couldn't I just use a popular piece of music from the radio or a commercial CD for my production?
At StockMusic.com, our goal is to give you top quality royalty free music that is easy to purchase and use. In order to use a popular piece of music from the radio for your production, you would need to obtain permission from the copyright holder. This can be a long, tedious and expensive process.

For more information about this topic, please see the page on this Web site called The perils of using popular music in your production.

1.5  Do I have to pay more if I use your music in a TV or radio program or in a computer game?
No. If your broadcast production (on radio, TV, in a film or on stage) makes use of our music, we ask that you send us a Cue Sheet of the production.

If you use our music, sound effects or production elements in a computer game, there are no performing rights or other additional fees associated with this use.

1.6  Do I have to pay performing rights fees if I use your music?
No. If your broadcast production (on radio, TV, in a film or on stage) makes use of our music, we ask that you send us a Cue Sheet of the production. There are no additional fees associated with your submission of Cue Sheets.

In Canada, there are other blanket performing rights fees administered by SOCAN to different industries for other types of music usage. For more information, please contact your local performing rights society.

1.7  Can I make changes to your music, like adding lyrics, vocals or other instruments?
No. Remember that you are purchasing a synchronization license for use of our music, not the copyright to the music itself. StockMusic.com retains all copyright in its music. For more information, please see the StockMusic.com End User License Agreement.

1.8  When I buy a piece of music, a sound effect or a production element, do I have right to use it as many times as I like, and for as long as I like?
Yes. As long as you synchronize our audio within your production, there are no limits to the number of times you may use our music, the number of productions that you create, the number of copies of the production that you make, or where in the world you distribute the production. And, all our sound effects, stingers & elements are royalty free too!

1.9  Can I use your music, sound effects or production elements in a production I make for a client? Is my client covered under your license agreement?
Yes. If you make a production for a client, the rights and limitations to StockMusic.com's synchronized audio content (as outlined in our End User License Agreement) are in effect for the life of the production, and they pass automatically to the end user of the production (your client).

1.10  Do you have a Privacy Policy?
Yes. The StockMusic.com Privacy Policy details how we use your personal information when you use this Web site, and the measures we use to ensure that your transactions with us are secure.

1.11  Do the music, sound effects or production elements that I buy from you belong to me?
No. When you make a purchase at StockMusic.com, you are purchasing a synchronization license for use of our music, not the copyright to the music itself. StockMusic.com retains all copyright in its music, sound effects and production elements.

For more information, please see the StockMusic.com End User License Agreement.


Purchases & Downloads

2.1  How do I set up an account at your Web site?
Easy. From any page on the site, click on either Register on the right side of the top navigation bar or on the text link that says Register at the bottom of the page.

At the Member Registration page, please read our End User License Agreement and check the box to indicate that you accept all of its terms and conditions. Then check the next box if you would like to receive email notices of our New Releases.

Finally, enter your email address in the spaces provided and click on the Send button. You will immediately receive an email to confirm your membership. It will provide you with a username and password to use when entering our Web site as a member.

2.2  How do I change my password?
If you wish to change your password (either immediately after receiving our system-assigned one or later on), follow these easy steps.

Sign in to the StockMusic.com Web site with your old password and click on the link to your Personal Page from the navigation bar found at the top of each page.

At the top of this page, click on Change Your Password.

Enter your current (old) password in the first box on the form, followed by your new password. Then confirm the new password in the next box in the form. Make sure that you type exactly the same character sequence in both of the new password fields - note that the password is case sensitive.

A dialog box will appear to tell you that your password has been successfully changed.

2.3  I lost my password. What do I do?
Click on this Lost Password Replacement link here, or find the same link in our Site Map. Enter your email address in the space that is provided, and we will send you an email with instructions to obtain a new system-assigned password within minutes.

Once you have logged in with this new password, you may wish to change your password to something you will easily remember for future use.

2.4  I created an account at your site, but I did not get a confirmation email.
If this happens during business hours (Monday to Friday, 9:00 am EST to 5:30 pm EST), please give us a call at (905) 886-0077 and we will be happy to assist you right away.

If this happens outside of business hours, please send an email requesting assistance to support@stockmusic.com and we will get you up and running as soon as possible.

2.5  My email address has changed. Can I keep the same StockMusic.com account with all of my previous order history intact and have it associated with my new email address?
Yes. Contact us by email and we can change the email address that is associated with your already existing account.

2.6  How do I find the perfect audio track on your site?
We invite you to explore our search engines to locate just the right music tracks, sound effects and production elements for your productions. Direct links to these 3 search engines can be found in the navigation bar at the top of each page.

If you would like additional instructions and tips, please see our Search Tutorial.

2.7  Do you provide music in broadcast lengths, underscores or different versions?
Yes. Many of our compositions are offered in several different versions or lengths: a full length version, an underscore or rhythm track version (for more subtle use under voiceovers), and a variety of different broadcast lengths (60 seconds, 30 seconds and 5 to 15 second stingers).

The broadcast versions are produced to eliminate the need for the user to create his own edits for specific kinds of production applications (like commercial spots). The different versions have different prices.

When you select a composition for purchase, our Web site will display which versions of it are available and the price of each version will be clearly marked.

2.8  Is it possible to "save" a list of tracks that I might wish to purchase later?
Yes. Check the list of tracks displayed on either a CD product page, or in the results of our search engine interface (which you can easily access by clicking on the link that says "Music Tracks" in our top navigation bar). Just to the right of the Play button on the left side, there is a check box in a column marked Save. Click on this box to make a check mark within it.

To see everything that you have saved, click on the check box that says Show Only My Saved Tracks at the top of the Search Engine interface. The interface will now display just the tracks that you have saved during this or previous visits.

If you wish to remove a track from your Saved list, simply unclick the check box in the Save column.

2.9  What audio file formats do you offer?
All of our audio files (music tracks, sound effects and production elements) can be purchased as 16 bit / 44.1 kHz Broadcast wav files, or as 320 kbit mp3 files. Your purchase of a track allows you to download either or both formats, as many times as you wish.

2.10  Is your site Macintosh, PC & Linux compatible?
Yes. All three of these operating system platforms can access the StockMusic.com Web site and its content without difficulty.

2.11  How do I make a purchase on your site?
Starting a purchase transaction for a single music track is simple - just click on the Buy button that is next to any individual track listing - either on a product page or in the results table of our Music Tracks search engine.

If you would like to purchase a complete CD, there are 2 ways to do this: click on the Add to Cart button next to the CD list in any music category page, or click on the Buy button to the right of the CD description near the top of the CD's product page.

For a complete set of purchase and download instructions, please see our How to Buy page.

2.12  Why do you use PayPal? How do I get a PayPal account?
PayPal is one of the most secure online payment systems and it is probably the most widely recognized online payment system in the world. StockMusic.com uses the PayPal external billing service in order to ensure the security of your personal information. As a result, we have no access to your credit card number or to other sensitive information.

PayPal offers you the ability to have your purchases charged to your PayPal account, or to your credit card (Visa, MasterCard, American Express or Discover). This also lets you make payments in your own currency (as converted by your credit card). Plus, you can feel confident knowing that the PayPal system incorporates additional security and dispute resolution services.

To become a PayPal user, register at their Web site (www.paypal.com), and use their service to store your personal and credit card information. This is a very safe and easy way to protect your personal identity, and it is a completely free service to you.

2.13  How much do you charge for downloads?
Our pricing structure is simple:

Complete CDs:$99.00
Full Length Melody Tracks:$29.95
Full Length Underscore Tracks:$29.95
60 Second Broadcast Tracks:$24.95
30 Second Broadcast Tracks:$19.95
Stinger Broadcast Tracks:$14.95
Musical Stingers & Elements:$14.95
Production Elements start at:  $2.49
Sound Effects start at:  $2.49

Our Web site displays which versions of each composition are available and the price of each version is clearly marked.

2.14  Can I Buy a Subscription to StockMusic.com?
Yes. StockMusic.com Prepaid Subscriptions are a great value and you can purchase your subscription online.

Prepaid Subscriptions.

Choose the level that suits your needs, add the Subscription to your Shopping Cart, complete your order by paying with PayPal, and your purchased Subscription value will be added to your account. From then on, as long as you have enough money available in your subscription account, all of your StockMusic.com online purchases will be reduced to $0 owing.

You can check the value remaining in your Subscription by going to your Personal Page and clicking on the Active Discounts link.

2.15  Will I get a printed invoice and license when I purchase your music?

No, but you will see an acknowledgement page with all the details of your transaction that you can print for your records. You can also visit your Personal Page on the StockMusic.com Web site to see a stored list of all your purchases for reference at any time.

All purchases made through StockMusic.com are covered by our End User License Agreement (PDF format). You can also review our License Agreement online at our End User License Agreement page.

2.16  If the music I have purchased is not suitable, can I return it for a refund?
No. Because the StockMusic.com Web site offers its users the opportunity to audition each track in its entirety before a purchase is made, all transactions conducted at StockMusic.com are considered final sales. Please make your license purchasing decisions carefully, because once you have obtained download access to any of our digital tracks, we are unable to cancel your license or issue a refund for your purchase.

2.17  How often is new music added to your Web site?
New music is added to StockMusic.com throughout the year. You can sign up to receive an email notification whenever new releases are added – sign up now.

2.18  I can't find the music I downloaded on my computer. Can you help?
When you started the download process, a dialog box popped open on your computer screen. If you did not change the settings, the music files should now be on your computer desktop. If they are not there, your computer may be set up to store all downloaded files in a Received Files folder or it may recognize the audio files as music and place them in a My Music folder.

If you still can't find the files in any of these locations, don't worry. All music that you purchase from StockMusic.com is available for you to download again as many times as you need to. You can access your previous purchases and download them at any time by going to the Music Tracks search page and clicking on the Show Only My Purchased Tracks button, or from the list of purchased tracks provided at your Personal Page.

For more information about downloading music, please see our How to Buy page.

2.19  My hard drive crashed. Can I download the music again?
Yes. All music that you purchase from StockMusic.com is available for you to download again as many times as you need to. You can access your previous purchases and download them at any time by going to the Music Tracks page and clicking on the Show Only My Purchased Tracks button or from the list of purchased tracks provided at your Personal Page.

For more information about downloading music, please see our How to Buy page.

2.20  Can I have a CD shipped to me instead of downloading the music?
No. StockMusic.com does not ship physical CDs.

2.21  How do I get Flash player software?
Flash Player software is free – you can download it from the Adobe Web site.

2.22  Your Flash files will not play with Internet Explorer 7. How do I preview your music?
To play our Flash files in Internet Explorer 7, you must download and install the most recent version of Flash 10, which is free to download from the Adobe Web site.

2.23  How Do I Use the Promotion Code You Sent Me?
Three Simple Steps:
1. Register for Downloads (or Login if you are already a Member)
2. Go to your Personal Page
3. Click on the Enter Promotion Code link on your Personal Page, enter the code and it will be recorded in your account.

That's all there is to it. The credit from the Promotion Code will be automatically applied to your next purchase. You can also enter a Promotion Code while you are in your shopping cart at the Checkout stage.

Definitions

3.1  What is Stock Music?
Stock Music, also commonly known as Production Music, is a less expensive alternative to the use of popular or well known music in a production, since it is not necessary to obtain specific permission or pay additional clearance fees for the use of a song that has instant recognition. For more information on this topic, please see our What is Stock Music? page.

3.2  What are the advantages and features of Stock Music?
Stock Music is written and recorded specifically for use in audio and audio visual productions. It is affordable, readily available and covers a broad spectrum of musical styles and genres. For more information on this topic, please see our What are the Advantages of Using Stock Music? page.

3.3  What is Royalty Free Music and how is it licensed?
Royalty free music – also called Buyout Music – is a specific kind of Stock Music that allows the user to pay one upfront fee to purchase unlimited lifetime synchronization rights to the music, but which does not permit purchase of the music or its copyright outright. For more information on this topic, please see our What is Royalty Free Music? page.

3.4  What are Musical Elements?
Musical Elements are short musical melodies, chord sequences or solo instrument clips that are often used to introduce or close a presentation, provide transition sequences or provide a backdrop for a voiceover. For more information on this topic, please see our What are Musical Elements? page.

3.5  What are Production Elements and Sound Effects?
A Production Element is an audio clip that is used to sweeten or enhance a recorded production, usually for radio broadcast intros, promos, transitions and attention getters. For more information on this topic, please see our What are Production Elements & Sound Effects? page.

A Sound Effect is a single isolated recording of an identifiable object (like an airplane or a person coughing) that can range in length from a heartbeat to several minutes. For more information on this topic, please see our What are Production Elements & Sound Effects? page.

3.6  What are Synchronization and Synchronization Rights?
Synchronization is the term that describes the way in which music tracks are used in productions. A sound can be synchronized within a visual presentation (the sound of a dramatic film score timed to be heard as movie credits roll), or with other audio material such as a voiceover - as in the case of a radio commercial. A music track can be synchronized for use in many media: television, radio, film, multimedia and audio-visual presentations, Web sites, computer games and music.

Synchronization Rights are licensed to you in accordance with the StockMusic.com End User License Agreement when you purchase music from our Web site. The full details of our End User License Agreement can be reviewed online on our End User License Agreement page or downloaded in PDF format.

3.7  What does the term Public Domain mean?
From the time a piece of music is created, it is protected by copyright. Once a piece of music has existed beyond the copyright protection period, that piece of music is considered to be in the Public Domain.

The international laws governing copyright are the Berne Convention and the Universal Copyright Convention. Under the Berne Convention, copyright extends for the life of the composer plus a minimum of 50 years following his or her death. Most of the world's industrial countries have signed the Berne Convention and comply with it - although all countries have their own copyright laws which may extend the copyright period for an additional number of years.

In fact, many countries have extended this copyright term to a period of 70 years following the death of the composer.

If you are intending to use a piece of music that is in the Public Domain, make sure that you check the Copyright Laws in all countries where the production will be used to make sure that your use conforms to the laws of those countries.

3.8  Do you have a Glossary of other related Stock Music terms and definitions?
Yes. The StockMusic.com Glossary includes definitions for many entries, including Bootlegging, BPM, Publisher & Watermarking.


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